How to cancel Cleaner Neat: Clean Up Storage and get your money back
Cleaner Neat: Clean Up Storage is a Utilities app by Smart Tool Studio. Canceling and getting refunded are two separate things — most people do the first and assume the second happens automatically. It doesn't.
Based on 100 of the most recent public App Store reviews, sampled September 2026.
Step 1 — Stop the next charge
- On iPhone or iPad: Settings → tap your name → Subscriptions.
- Select Cleaner Neat: Clean Up Storage → Cancel Subscription.
- Check that it now says Expires and not Renews. If it still says Renews, it is not canceled.
Deleting the app does not cancel the subscription. This is the single most common reason people keep getting charged.
Step 2 — Ask Apple for the charge back
Answer these and you'll get the exact wording to paste into Apple's form. Nothing is sent anywhere — it's generated in your browser.
You're not the only one
Recent 1–2★ reviews of Cleaner Neat: Clean Up Storage on the App Store, about billing:
I haven’t been able to cancel my subscription on this. I’ve sent out email after email so this is probably a scam just to get your money.
I was charged so much money and was left with all my contacts without a name and only 1532 contacts without names only numbers.
I am trying to cancel it and app does not allow me. I sent several emails to support with no success.
Find every subscription that's still charging you
Forward your Apple receipt emails to one address. We pull out every active subscription, what it costs, and when it renews next — then warn you before each renewal instead of after.
Free while in beta. No account, no bank connection.
Questions
Can I get a refund after I already canceled Cleaner Neat: Clean Up Storage?
Yes. Canceling stops future renewals but does not refund a charge that already went through. You request that separately at reportaproblem.apple.com, and "I was charged after I canceled the subscription" is the reason to select.
How long do I have to ask for a refund?
Apple generally expects refund requests within 90 days of the charge. Ask as soon as you notice it — requests on recent charges are approved more often.
Apple declined my request. Is that the end?
No. A first decline is common and is often automated. You can submit the request again with more specific facts and ask for review by a senior advisor. If it is declined again, you can dispute the charge with your card issuer.
Will I lose access to Cleaner Neat: Clean Up Storage if I cancel?
You keep access until the end of the period you already paid for. Canceling only stops the next renewal.