How to cancel Scan to PDF－Document Scanner and get your money back
Scan to PDF－Document Scanner is a Business app by KAERMORHEN, S.L.. Canceling and getting refunded are two separate things — most people do the first and assume the second happens automatically. It doesn't.
Based on 100 of the most recent public App Store reviews, sampled September 2026.
Step 1 — Stop the next charge
- On iPhone or iPad: Settings → tap your name → Subscriptions.
- Select Scan to PDF－Document Scanner → Cancel Subscription.
- Check that it now says Expires and not Renews. If it still says Renews, it is not canceled.
Deleting the app does not cancel the subscription. This is the single most common reason people keep getting charged.
Step 2 — Ask Apple for the charge back
Answer these and you'll get the exact wording to paste into Apple's form. Nothing is sent anywhere — it's generated in your browser.
You're not the only one
Recent 1–2★ reviews of Scan to PDF－Document Scanner on the App Store, about billing:
After several request and even blocking a removing my card the continued to try to change for a service I removed.
Their scanner sucks and they charge 10$ dollars weekly while making the unsubscribing process hard. Lost over 30$ or so because I thought I had unsubscribed.
I wanted to convert my notes from a notebook into a text format on my phone but when I used ScanShot to scan it came out with a jumbled mess where I had to edit almost everything. I payed a year subscription because I read the high reviews and felt confident that I was signing up with an app that could give me what I wanted but instead I was met with disappointment. In the time it took me to edit their version of my …
Find every subscription that's still charging you
Forward your Apple receipt emails to one address. We pull out every active subscription, what it costs, and when it renews next — then warn you before each renewal instead of after.
Free while in beta. No account, no bank connection.
Questions
Can I get a refund after I already canceled Scan to PDF－Document Scanner?
Yes. Canceling stops future renewals but does not refund a charge that already went through. You request that separately at reportaproblem.apple.com, and "I was charged after I canceled the subscription" is the reason to select.
How long do I have to ask for a refund?
Apple generally expects refund requests within 90 days of the charge. Ask as soon as you notice it — requests on recent charges are approved more often.
Apple declined my request. Is that the end?
No. A first decline is common and is often automated. You can submit the request again with more specific facts and ask for review by a senior advisor. If it is declined again, you can dispute the charge with your card issuer.
Will I lose access to Scan to PDF－Document Scanner if I cancel?
You keep access until the end of the period you already paid for. Canceling only stops the next renewal.